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ALETTA

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Terms of Use

These terms apply to your access to and use of the ALETTA website.

Last updated: 30 September 2026

1. About these terms

The website at aletta.ai (the “Website”) is operated by Ernexo Holding B.V., Amsterdam, Netherlands (“we”, “us”). By using the Website you agree to these Terms of Use. If you do not agree, please do not use the Website. The ALETTA App will be governed by separate terms when it is released.

2. Purpose of the Website

The Website provides general information about ALETTA, its technology direction and the upcoming ALETTA App. It does not create a contractual relationship for any product or service.

3. No medical advice

Nothing on the Website is medical advice, diagnosis or treatment. Information is general and should not replace advice from a qualified professional. In an emergency, contact local emergency services.

4. Forward-looking information

Planned features, availability dates and compliance milestones describe current intentions and may change as development and approvals progress.

5. Acceptable use

You agree not to:

  • use the Website in breach of any applicable law or regulation;
  • attempt to gain unauthorised access to the Website, its servers or connected systems;
  • introduce malware or interfere with the Website’s availability or integrity (for example through denial-of-service attacks);
  • scrape the Website in a way that places unreasonable load on our infrastructure, or circumvent technical protections;
  • submit unlawful, misleading or infringing content, or personal data of others without a lawful basis;
  • impersonate any person or misrepresent an affiliation with ALETTA or Ernexo Holding B.V..

6. Security and responsible disclosure

We protect the Website with measures aligned with the ISO/IEC 27001 information security framework. If you believe you have found a security vulnerability, please report it through the contact page and do not exploit or publicly disclose it before we have had a reasonable opportunity to address it. Good-faith reports are appreciated.

7. Intellectual property

ALETTA® is a trademark owned by Ernexo Holding B.V.. The ALETTA brand, logos, software, text, graphics and other original content on the Website are owned by or licensed to Ernexo Holding B.V. and protected by intellectual property laws. You may view and print pages for personal, non-commercial use. Any other use, including reproduction, modification or use of the trademarks, requires our prior written permission. See also Trademark & Intellectual Property.

8. Submissions

When you contact us, you confirm that the information you provide is accurate and that you are entitled to share it. We handle it as described in our Privacy Policy. Please do not send health or other sensitive information.

9. Third-party links

The Website may contain links to third-party websites. We do not control and are not responsible for their content, availability or privacy practices.

10. Availability

We aim to keep the Website available and secure but may suspend, modify or discontinue it, in whole or in part, at any time, for example for maintenance or security reasons.

11. Disclaimer and limitation of liability

The Website is provided “as is” and “as available”. To the extent permitted by law, we give no warranty as to its accuracy, completeness, availability or fitness for a particular purpose, and we are not liable for indirect or consequential loss arising from use of the Website. Nothing in these terms limits liability that cannot be limited under applicable law, including for intent or gross negligence, or your mandatory rights as a consumer.

12. Privacy

Our processing of personal data is described in the Privacy Policy and Cookie Policy.

13. Changes

We may update these terms from time to time. The “Last updated” date shows the current version; continued use of the Website after changes means you accept the updated terms.

14. Governing law and disputes

These terms are governed by Dutch law. Disputes will be submitted to the competent court in Amsterdam, without prejudice to any mandatory consumer protections in your country of residence. EU consumers may also use the European Commission’s online dispute resolution information.

15. Contact

Questions about these terms can be sent via the contact page.